This is the Store Policy of Vanity Chic Mirrors Pty Ltd and applies to both in-store and online purchases (www.vanitychic.com.au). Vanity Chic Mirrors strives to ensure that our customers are satisfied with their purchase. We highly recommend that you, our valued customers, inspect any goods that are picked up or delivered to you when they make a purchase in-store or online, if possible. This is to ensure that you are completely satisfied with the condition of the items purchased, deeming that the items are in acceptable condition before pick up and delivery.
We provide a one-year warranty for our makeup mirrors (covering the electricals including the sensor touch dimmer and Bluetooth speakers, if applicable) beginning from the date of purchase which excludes physical damage incurred during use and the globes. As for our vanity tables, beauty station and home décor products, there is a one-year structural warranty beginning from the date of purchase which also excludes physical damage to the mirrored/glass parts incurred during use.
For our customers who purchased and picked up the items personally in-store, our warranty will not cover any physical damage that has incurred after you have inspected the product(s) at our warehouse and deemed that the product(s) are in good condition upon pickup.
For our customers who purchased and opted for shipping/delivery, please see the section “Damaged Occurred in Transit”. For our product warranties to apply, please check the condition of the product(s) purchased as soon as possible after receiving the freight as damages would need to be reported to us within 3 days of receiving the freight.
Change of Mind
We highly recommend that you choose carefully when making a purchase with us in-store and online. In the event that you have changed your mind on your product selection or found a cheaper deal elsewhere, we will allow for returns or refund under the condition that a 20% handling fee of the entire invoice be charged. This is because our warehouse staff will have to re-inspect these heavy and fragile items once again upon the return of your items. Please note that the items must be returned to us in the original packing (foam, packaging box, etc.) and in unused condition within 7 days from and inclusive of the date of purchase. Please ensure that the item(s) is in perfect condition, otherwise it will not be eligible for a refund. In instances where you would like to exchange a product you have purchased with another product, the same condition stated above will apply and this will be allowed at the discretion of the manager(s). Should there be a difference in price for these products, we will either initiate a top-up or refund of the price difference. You may exchange or return the item(s) by contacting our customer service team through email (email@example.com) or by phone (03 9580 4737).
Refunds and Returns
Refunds will only be processed at the discretion of our customer service team after thorough investigation. You may return the item(s) by contacting our customer service team through email (firstname.lastname@example.org) or by phone (03 9580 4737). For in-store purchases, you must return the item to our warehouse (57 De Havilland Road, Mordialloc VIC 3195) in the original packing (foam, packaging box, etc.) and in unused condition within 7 days from and inclusive of the date of purchase. Please ensure that the item(s) is in perfect condition, otherwise it will not be eligible for a refund. A 20% handling fee of the item(s) returned will be charged, and all shipping fees (to and fro) must be borne by the customer. Please keep the postage receipt as proof and for tracking information.
Damaged Occurred in Transit
If any items have arrived damaged, please contact our customer service team through email (email@example.com) within 3 days of receiving the freight. In the email reporting any freight damage, please state your order number, full name, order details as well as photo evidence showing the damage and the shipping label. Please inspect the item(s) upon receiving them for any damage, do not assemble the damaged item(s) and keep all the packaging inclusive of shipping label, packaging boxes, pallets, and packaging foam.